Shipping Policy

Effective Date: June 25, 2026

Thank you for shopping with Top Frog, operated by Fishing2theMax, LLC d/b/a Top Frog (“Top Frog,” “we,” “our,” or “us”).

The following Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from www.topfrog.com.

1. Order Processing

Most orders are processed and shipped within 1–2 business days after your order is placed.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During periods of unusually high order volume, product launches, promotions, or holidays, processing times may be slightly longer. If significant delays occur, we will make reasonable efforts to notify affected customers.

2. Shipping Destinations

We proudly ship to customers around the world.

Available shipping options and rates are calculated during checkout based on your delivery address and selected shipping method.

Some products or destinations may have shipping restrictions due to carrier limitations or local regulations.

3. Domestic Shipping (United States)

We offer a variety of shipping options within the United States.

Free Standard Shipping is available on qualifying U.S. orders of $100 USD or more (before applicable taxes and after discounts).

Orders below the free shipping threshold will be charged the shipping rate displayed during checkout.

4. International Shipping

Top Frog ships internationally to many countries.

International customers are responsible for:

• Import duties
• Customs fees
• Value Added Tax (VAT)
• Goods and Services Tax (GST)
• Brokerage fees
• Any other taxes or government-imposed charges associated with importing merchandise into their country

These charges are determined by your local customs authority and are not included in the purchase price or shipping charges unless explicitly stated during checkout.

Please check your country’s import regulations before placing an order.

5. Shipping Carriers

We ship using trusted carriers, which may include:

• United States Postal Service (USPS)
• UPS
• FedEx
• DHL
• Other regional or international carriers

The carrier used for your shipment will depend on your location, shipping method selected, package size, and operational requirements.

6. Shipping Rates

Shipping costs are calculated at checkout based on factors including:

• Destination
• Package weight
• Package dimensions
• Shipping method selected
• Carrier rates

Shipping rates are subject to change without notice.

7. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take up to 24 hours to become active after your shipment leaves our facility.

8. Delivery Estimates

Estimated delivery dates provided during checkout are estimates only.

Delivery times are not guaranteed and may be affected by:

• Weather
• Carrier delays
• Customs processing
• High shipping volumes
• Holidays
• Other events beyond our control

Top Frog is not responsible for delays caused by shipping carriers or customs agencies after an order leaves our facility.

9. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact help@topfrog.com immediately.

If your order has not yet shipped, we will make every reasonable effort to update the shipping address.

Once an order has been shipped, we may be unable to make changes.

If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the order.

10. Lost or Stolen Packages

Once an order has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location
• Asking neighbors or household members
• Contacting the shipping carrier directly

While we are happy to assist in investigating delivery issues, Top Frog cannot guarantee replacement or reimbursement for packages confirmed as delivered by the shipping carrier.

11. Damaged Shipments

If your package arrives visibly damaged, please:

1. Take photographs of the package and contents.
2. Retain all packaging materials.
3. Contact help@topfrog.com within 7 days of delivery.

We will work with you to resolve the issue as quickly as possible.

12. Split Shipments

To improve delivery times, inventory management, or operational efficiency, we may ship items in multiple packages.

If your order ships in multiple shipments, you will receive separate tracking information for each package when available.

You will not be charged additional shipping costs for split shipments initiated by Top Frog.

13. Refused Shipments

If a customer refuses delivery of an order for reasons other than shipping damage or an error made by Top Frog, any shipping charges, return shipping costs, customs fees, brokerage fees, duties, taxes, or other costs incurred may be deducted from any eligible refund.

14. Order Cancellations

Our fulfillment team begins processing orders quickly.

If you need to cancel an order, please contact help@topfrog.com immediately.

While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or has shipped.

15. Questions

If you have questions regarding shipping or your order, please contact us.

Fishing2theMax, LLC d/b/a Top Frog
3509 Ice Age Dr
Madison, WI 53719
United States

Website: https://www.topfrog.com

Email: help@topfrog.com